Website Help

Log In (and Sign Up)

Use the "Log In" link to log into the website. Use the "Sign Up" to create an account if this is the first time you're using the site. You will receive an email to verify the new account. Be certain to verify the account by following the link in the email, otherwise that email address will not be able to be used again to create an account later.

Once you verify your account, you should Log In, go to Account and then to Participants and add yourself and your players.

All parents who wish to receive team emails must sign up for an account. In future seasons, you will re-use your account to register your player and access other features described below.

Account

This link is available once you are signed into your account. (See below for categories available under "Account"):

PARTICIPANTS: This tab lists all family members registered by this email account. Click on the “View Details” to see the details for each player. The View Details display has three items parents may find useful:

       1. Edit: This allows the parent to fix spelling errors of the player’s name and update their birth date if was entered incorrectly. NOTE these changes ONLY affect the player on the Club website.

       2. Add Account: This feature allows the registering parent to add another parent’s email address to the player’s record. Note the parent being added will have to verify their email address when they get the email and setup an account (if they have not already set one up).

       3. Add Membership: This feature allows a parent to add an updated USA hockey membership to their player’s record.

TEAMS: This tab lists all of the teams you or your players are associated to, and gives a link to the team page to view team details.

VOLUNTEER: This tab lists any volunteer opportunities available and gives you the option to sign up for them.

SETTINGS: This tab allows the parents to update their account by updating their name, phone #, email address and password.

NOTE #1: If updating an email, the parent MUST follow the instructions in the verification email to verify the new email. The parent will NOT receive any emails until it is verified.

NOTE #2: If a Team Staff member (coach, manager, etc.) notices his/her name is incorrect on the Team Website, this is where the name is fixed/updated.

Family Calendar

This link is available once logged onto the Club website. Every player’s schedule (and parent if registered as a Team Staff member) associated with this email address will be shown on the Family Calendar display. Players must be registered and assigned to a team for their schedule to show up on this display. Also, if you are not the registering parent, you must have the registering parent add your email to the account associated with the child.

   iCal - select the CALENDAR FEED button on the FAMILY CALENDAR display and follow the instructions to synch this calendar with your phone.

Trouble Shooting for Family Calendar and the iCal features:

1. Have you set up a Club website account in your name and email address? See Log In (and Sign Up) above.

2. Are you logged onto the website?

3. Is your website account associated with all of the players schedules? The parent who registered each child can add you to the PLAYERS record. See Add Account above.

How Do I See the Details of the Payment Plan We Signed up For?

1. Log on (must be the registering parent)

2. Select Account (top of the screen)

3. Select PARTICIPANS on the left hand side

4. Select "View Details" next to your player's name 

5. Scroll down, then under Registration History, select "View Details"

6. The payments & dates are listed. Note payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.

How Do I Update My Credit Card associated to a Payment Plan?

Credit/Debit Cards expire or are lost/stolen. Once you are notified of a failed payment, please update your card as soon as possible.

Steps to change/add a credit card:

1. Log on

2. Click on Account (top of the screen)

3. Click on the PARTICIPANTS tab on the left hand side of the page

4. Click on View Details next to your child’s name

5. Page down on the Player Info page until you get to “Registration History”

6. Click on View Details next to the Program to which your child has remaining payments.

7. Click on the EDIT button next to the card # of the next installment and add another card, or to re-select the existing card to re-try payment on that card.

I am the registering parent, how do I add other family members so the Family Calendar has their schedule?

1. Log on (must be the registering parent)

2. Select Account (upper left corner)

3. Select PARTICIPANTS on the left hand side

4. Select "View Details" next to your player's name

5. Add the top of this display is a Link "+ ADD ACCOUNT". Click on this link.

6. Add the parent's email address and select ADD ACCOUNT

   -- If the parent already has an account, they will be added immediately.

   -- If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.

7. Parents associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

How do I change my email address or password?

1. Log on to the website using your email address and password.

2. Click on the Account link at the top of the screen.

3. Click on the SETTINGS link on the left hand side

4. Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save. NOTE: Any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it.

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